Contact Information

Effective Date: July 8, 2026

Thank you for shopping with EsperPets, We're here to help with any questions or concerns about your order or our products.

Customer Support

If you need assistance, please contact us using the information below:

Email: julienesper6@icloud.com

We aim to respond to all inquiries within 1–2 business days.

Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time Zone)

Closed on weekends and major holidays.

Order Assistance

Please include the following information when contacting us about an order:

• Full name

• Order number

• Email address used for the purchase

• A brief description of your question or issue

Providing this information helps us respond more quickly.

Product Questions

If you have questions about a product before placing an order, please email us and we'll be happy to assist you.

Response Times

While we strive to respond as quickly as possible, response times may be longer during holidays, sales events, or periods of high order volume.

We appreciate your patience and thank you for choosing EsperPets.