Terms of Service

Last Updated: July 8, 2026

Welcome to Esper Pets ("Company," "we," "our," or "us"). By accessing or using our website and purchasing products from us, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By using this website, you confirm that you are at least +12 years old or have the consent of a parent or legal guardian and agree to comply with these Terms of Service.

2. Products and Pricing

We strive to provide accurate descriptions and pricing for all products. However, we reserve the right to correct errors, inaccuracies, or omissions and to modify prices or discontinue products at any time without prior notice.

3. Orders

We reserve the right to refuse, limit, or cancel any order for any reason, including suspected fraud, pricing errors, or product availability issues.

4. Payment

All payments must be made in full at the time of purchase. We accept payment methods displayed during checkout.

5. Shipping

Shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.

6. No Refunds Policy

ALL SALES ARE FINAL.

We do not offer refunds, returns, or exchanges for products purchased through our website except where required by applicable law.

If a product arrives damaged, defective, or if you receive the wrong item, you must contact us within 7 days of delivery with photographic evidence. We will review the issue and, at our sole discretion, may offer a replacement product or store credit.

Failure to notify us within 7 days of delivery may result in denial of any claim.

7. Product Use and Pet Safety

Customers are responsible for ensuring that products are suitable for their pets. We are not liable for injuries, illnesses, allergic reactions, or damages resulting from misuse of products or failure to supervise pets.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and designs, is the property of Esper Pets and may not be copied, reproduced, or used without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Esper Pets shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Esper Pets, its owners, employees, affiliates, and partners from any claims, losses, damages, liabilities, and expenses arising from your use of the website or violation of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes become effective immediately upon posting to the website.

13. Contact Information

For questions regarding these Terms of Service, please contact us through the contact information provided on our website.